Privacy Policy

1. Information We Collect

When you download, install, or make a purchase through the Samruddhi Artificial Jewels App, we collect personal information necessary to fulfill your orders and enhance your app experience:

Personal Information: Name, shipping address, mobile phone number, and email address.
• Transaction Information: Order history, delivery addresses, and payment receipt confirmations.
• Device Information: Device ID, IP address, operating system, and app usage metrics.

2. How We Use Your Information

We strictly utilize collected data to offer a seamless luxury jewellery shopping experience:

• Processing, packing, and dispatching your jewellery orders via insured courier services.
• Sending SMS, WhatsApp, and push notification updates regarding your order dispatch status.
• Providing customer support and handling exchange or return inquiries.
• Ensuring account security and detecting fraudulent transactions.

3. Payment Security & Data Protection

We do not store your credit/debit card details, UPI PINs, or net banking credentials on our servers. All financial transactions are encrypted and processed through RBI-approved PCI-DSS compliant payment gateways (e.g., Razorpay, Cashfree, UPI API providers).

4. Third-Party Sharing

We never sell your personal data. Data is shared exclusively with verified logistics partners (BlueDart, Delhivery, India Post) solely for dispatching your orders.

5. Contact Grievance Officer

If you have questions or wish to request data deletion, please contact our Privacy Team: